Quickest Claim Process
Eligible members and their dependents shall access services through biometric finger authentication.
Ask your doctor to fill the pre-authorization form along with supporting documents, which shall be uploaded by the hospital on the PSMS online platform for approval.
MAKL has an end to end online system (Patient Service Management System) for purposes of member identification, MVC generation, preauthorization, claims submissions and payments..
Our Introduction
Founded in 2018, Medical Administrators Kenya Limited (MAKL) handles government regulated and managed medical schemes administration functions on behalf of private health insurance companies in Kenya.
We're a Digital Third Party Administrators covering over 4Million clientele in the country. We bring you creative solutions to Health CareSystems, Customer Care Services, Insurance Carriers and specialised healthcare benefits.
MAKL aims to curb medical billing fraud cases as we bridge direct relationships among insurance providers, healthcare providers and scheme members.
We have a 24/7 support that ensures all client requirement and needs are met.
Providing the best services
for our customers
Preauthorization & Claims Process
We help process claims for group or individuals benefits.
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K+Claims Per Month
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24/7
Support
We’ve Awesome Team Members
Meet Our Experienced &
Meet Our Experienced &
Professional Team
What They’re Saying
Client's Testimonials
Being a member of the NPS medical scheme, I have had the opportunity to experience the excellent services by Makl. I have added my husband and children to my cover and we have received proper prompt services at the facilities.
Maimuna N
I recently had a minor surgery, and I cannot express how grateful I am for the assistance and support I received from Makl. The Insurance has been of great help to me and my family.
John K
The available call center has been a lifeline for me on numerous occasions. One instance that comes to mind is when I needed approval for a specialized medical procedure. I was worried about the lengthy approval process and the potential delays in scheduling my treatment. However, the call center agent I spoke with was not only empathetic but also incredibly efficient in getting the procedure approved
Catherine J
An agent followed up severally to check on my daughter's condition after we had an emergency at her school. I was overwhelmed by the situation but the cover stepped in and saved her. It was a true testament to their dedication and commitment to member well-being.
Oscar M
As a young teacher, I cannot express enough how grateful I am to Makl. The scheme's benefits and services have made a significant difference in my life, providing me with the financial support and access to healthcare that I needed when my wife was having our first baby.. It has been part of our family’s journey
Kenneth K
Last year, my daughter fell seriously ill in the middle of the night. I immediately called the call center number. The agent on the phone patiently listened to my concerns, provided me with guidance on what to do next, and even helped me find the nearest hospital that specialized in pediatric care.
Magdaline O
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