Call Center

MAKL Health Scheme Management is dedicated to providing exceptional support to its members through its 24x7 Customer Care Center. Equipped with state-of-the-art facilities and staffed by trained professionals, MAKL ensures that its members receive prompt and efficient service to address all their queries and concerns.
The Customer Care Center is a key component of MAKL's commitment to providing top-notch service to its members. It is staffed by a team of experienced and knowledgeable professionals who are available round-the-clock to assist members with any questions or issues. Whether it's a question about coverage or a concern about a claim, the Customer Care team provides prompt and accurate assistance.

Key Features of MAKL's Call Center Services

1. Round-the-Clock Availability: MAKL's call center operates 24 hours a day, 7 days a week, ensuring members can access support whenever needed.

2. Advanced Technologies: The call center is equipped with cutting-edge technologies such as Interactive Voice Response (IVR), call recording, and callback features, enhancing the customer service experience.

3. Trained Customer Care Executives : MAKL's call center staff are well-trained to provide accurate information and quickly resolve members' queries and concerns.

Services Offered Through MAKL's 24x7 Call Center

Members can access a wide range of services by calling the 24x7 call center: +254 730 704 000.

These services include:

General Information : Learn about MAKL and its Third-Party Administrator (TPA) role.

Member’s Status : Resolve questions related to member’s status.

Claims Process Information : Obtain guidance on the claims process.

Service Request Generation : Initiate service requests for various member needs.

Other Queries : Receive assistance for any additional questions or concerns.

By offering comprehensive call center services, Medical Administrators Kenya Limited demonstrates its commitment to providing exceptional support and ensuring a seamless healthcare experience for its members.