What is MAKL’s role on my patient journey?
To facilitate the medical administration function with empaneled service providers on behalf of the insurance company and ensuring eligible members or their eligible dependents access healthcare services.
What happens where members are not updated on system and there’s a communication delay from Insurance?
All members should be registered prior to visiting the hospitals; sensitization and awareness is done during onboarding process. Turnaround time for member updates is 72hrs.
How do I register my dependents?
How do I find a hospital?
What document are required when seeking treatment?
For the principal member and spouse, they need to have the National ID card, while for children over 18 years to 25 they need to have a proof of schooling and the National ID cards
What document are required when seeking treatment?
For the principal member and spouse, they need to have the National ID card, while for children over 18 years to 25 they need to have a proof of schooling and the National ID cards.
What happens when a member is in need of emergency evacuation?
Member should contact our 24/7 contact center where the team of qualified personnel will offer assistance and dispatch air or road evacuation services with consideration on the medical emergency.
What is Patient Service Management System?
This is an online claims management system deployed to all service providers for purposes of for purposes of member identification, MVC generation, preauthorization, claims submissions and payments.
Who will settle my hospital bills?
Bills are settled by MAKL upon verification and as stipulated policy / insurance cover.
Other Schemes
Emergency Evacuation
